Tips For
Communicating
with Peers in the
Workplace
Let's face it, no one likes to
be get caught in a communication snag
with another person. But- there are times
when communication problems do occur in
work settings when there are conflicts
over resources, priorities,
and level of perceived commitment to
common goals. Jane, an
experienced employee had prided herself
in being a competent worker for her
company. During her twenty-one years
she had never had a communication
conflict with an employee. This
changed when a newly employed worker was
hired. The new employee confronted Jane
about a work task she thought Jane should
do that was not in Jane's job
description. When Jane tried to
discuss the matter with the co-worker,
she yelled undearing words to her.
Unfortunately, communication between them
ceased, and the problem went unresolved
for an extended period of time. To avoid
communication conflict such as this, the
following strategies are
suggested:
Listen attentively, and
paraphrase what is heard.
Use positive
talk-accusations and put downs
generate anger and hostility and puts
the other person on the
defense.
Clarify responsibilities,
and determine where they may overlap
with your peers.
Identify the resources you
will need to get the job done as a
team.
Negotiate with your peers if
conflict arise.
Resolve conflicts and
misunderstandings
immediately.
Offer feedback and asistance
as needed to create a positive
working relationship
